Support and emergency essentials

• Support and Emergency Essentials

  Safe and welcoming support for anyone struggling or in need of help
  More details and how to access this service
  Access this service

  There are multiple ways to access this service, no appointment is required. Please select one of the options below or fill out a few details and we will contact you. We accept referrals from other agencies, please visit our referrals page for more details.

  Fill out the form

  Enter your details below. We will contact you within one working day, but sometimes it may take longer.

  Access this service

  Call us

  0300 303 0903 (opt 1)

  Visit us in person

  62 Summer Street, Aberdeen, AB10 1SD

  Who it’s for

  • Anyone in crisis or instability (including those who have no recourse to public funds)
  • Over 16 years of age
  • No referral required

  ---

  How it helps

  Provides food, clothing, hygiene items, digital access, and emotional support including:

  • Someone to speak to
  • Basic needs: food, fuel, clothing, toiletries & housing
  • Loss of financial entitlements
  • Safe space for those fleeing violence & abuse
  • Phone & computer access
  • Shower & laundry facilities (by appointment)
  • SIM & mobile data support
  • Household items
  • Mental health and wellbeing support
  • Overcoming isolation and emotional challenges
  • Accessing health support
  • Referrals to other agencies

  Support can be provided by a variety of methods including:

  • 1 to 1 appointments
  • Drop in
  • Referral to additional services and inclusion groups

Housing and homelessness

• Housing and Homelessness

  Helping people to secure and maintain safe, stable and functional housing
  More details and how to access this service
  Access this service

  There are multiple ways to access this service, no appointment is required. Please select one of the options below or fill out a few details and we will contact you. We accept referrals from other agencies, please visit our referrals page for more details.

  Fill out the form

  Enter your details below. We will contact you within one working day, but sometimes it may take longer.

  Access this service

  Call us

  0300 303 0903 (opt 1)

  Visit us in person

  62 Summer Street, Aberdeen, AB10 1SD

  Who it’s for

  Anyone at risk of or experiencing homelessness or housing instability (including those who have no recourse to public funds)

  Over 16 years of age

  No referral required

  ---

  How it helps

  Offers tenancy support, advocacy, and help finding safe housing including:

  • Advice on homelessness issues, housing and benefits
  • Assistance in securing long-term housing that suits your needs
  • Guidance on budgeting and debt management support
  • Access to furniture, bedding and household essentials
  • Support for underlying issues causing hardship
  • Access to food, clothing and toiletries
  • Access to phones, digital support and the internet
  • Assistance with appeals
  • Support with correspondence, bill management, and developing life skills to maintain your home
  • Opportunities to integrate into the community, reducing isolation and building social connection
  • Guidance on applications and employability opportunities
  • Referrals to internal and external agencies
  • Advocacy and support in the community
  • Social inclusion activities

  Individuals are not required to be housing-ready before moving into their home: rather, secure housing is a stable platform from which to address other issues

Digital and financial support

• Digital and Financial Support

  Help with digital and financial awareness, skills, and wellbeing for everyday life
  More details and how to access this service
  Access this service

  There are multiple ways to access this service, no appointment is required. Please select one of the options below or fill out a few details and we will contact you. We accept referrals from other agencies, please visit our referrals page for more details.

  Fill out the form

  Enter your details below. We will contact you within one working day, but sometimes it may take longer.

  Access this service

  Call us

  0300 303 0903 (opt 1)

  Visit us in person

  62 Summer Street, Aberdeen, AB10 1SD

  Who it’s for

  People facing digital or financial exclusion (including those who have no recourse to public funds)

  Over 16 years of age

  No referral required

  ---

  How it helps

  Offers digital skills, budgeting help, and access to services including:

  • Access to digital devices and assistance to improve confidence with basic IT skills
  • Support for navigation and access of essential services such as Universal Credit, energy and data providers, banking, searching for jobs, voting, or connecting with community resources
  • Online safety and security
  • Mentor and enable people to manage household budgeting and income maximisation
  • Empower people to access further learning, training and employment opportunities

  Support can be provided by a variety of methods including:

  • 1 to 1 appointment
  • Digital drop in
  • Small group sessions

Abuse and Violence

• Abuse and Violence

  Safety, recovery, and resilience for anyone who has experienced abuse, violence or hate crime
  More details and how to access this service
  Access this service

  There are multiple ways to access this service, no appointment is required. Please select one of the options below or fill out a few details and we will contact you. We accept referrals from other agencies, please visit our referrals page for more details.

  Fill out the form

  Enter your details below. We will contact you within one working day, but sometimes it may take longer.

  Access this service

  Call us

  0300 303 0903 (opt 1)

  Visit us in person

  62 Summer Street, Aberdeen, AB10 1SD

  Who it’s for

  Anyone over the age of 16 (including those who have no recourse to public funds) who is:

  • A women experiencing domestic abuse, coercion, harm, trafficking or exploitation
  • Or adults of any gender affected by childhood abuse or hate crime

  No referral required

  ---

  How it helps

  Current abuse and violence: access to safe accommodation and helping people to manage risk and make their situation safe. 

  Including:

  • Support to remain safely in own accommodation
  • Support to identify alternative accommodation
  • Safety planning
  • Emotional and practical support
  • Providing personal and home security items
  • Crisis intervention
  • Advocacy
  • Access to wider housing and homeless support
  • Referral to other agencies.

   

  Historical abuse: The journey belongs to our service user, and we are simply here for them.

  Offering:

  • A safe space
  • Access to trauma-informed support
  • Support with anxiety and emotional stability
  • Practical support with finance, housing, and debt management issues
  • Healthy coping and harm reduction
  • Signposting and connections to other agencies

  Both services can be provided by a variety of methods including:

  • 1 to 1 appointment
  • Drop in

  • Small group sessions and workshops

     

  Hate Crime: Aberdeen Cyrenians is 

Independent Living Support

• Independent Living Support

  Choice based personal support to enable and maintain independent living
  More details and how to access this service
  Access this service

  Referral are made via Social Work Care Management.  For inquiries about this service, please select one of the options below or fill out a few details, and we will contact you.  Please visit our Referrals hub for more details.

  Fill out the form

  Enter your details below. We will contact you within one working day, but sometimes it may take longer.

  Call us

  0300 303 0903 (opt 1)

  Visit us in person

  62 Summer Street, Aberdeen, AB10 1SD

  Who it’s for

  Referrals are made through Aberdeen Health and Social Care Partnership and Social Work within three strands of support needs:

  • Adults needing support to live independently
  • People with mental health needs or requiring home care
  • People affected by alcohol and substance related harm

  ---

  How it helps

  We deliver practical and emotional support to identify and agree achievable and aspirational goals and care plans tailored to individual needs.  This includes:

  Care at Home

  • Home visits to provide personal care
  • Support with taking medicines
  • Meal planning and preparation
  • Hygiene support
  • Housekeeping support
  • Supporting access to other services

   

  Independence Support

  Practical and emotional support to:

  • Enable individuals to maintain their tenancy within their local community
  • Develop living and self-care skills
  • Increase employability
  • Accompaniment and advocacy

   

  Residential and Respite supported living

  • Trusted support based on respect, acceptance and personal value
  • Improve vulnerable people’s situation encouraging voluntary engagement.
  • Key workers who support, monitor and review individual action plans
  • Enabling physical and mental health recovery
  • Building independence and community connection
  • Respite breaks to relieve pressures and stress and continue recovery.
  • One to one and group activities to reduce isolation
  • Alcohol and risk management planning 

   

  Support for independent living can be provided by a variety of methods including:

  • At home care
  • In the community support
  • Long and short term residential accommodation
  • Respite accommodation

Residential (Wernham House)

• Residential (Wernham House)

  Residential/respite care accommodation service for adults who have alcohol and substance misuse challenges
  More details and how to access this service
  Access this service

  Referrals are made by Social Work Integrated Alcohol Services (IAS) Team.  For inquiries about this service, please select one of the options below or fill out a few details, and we will contact you.  Please visit our Referrals hub for more details.

  Fill out the form

  Enter your details below. We will contact you within one working day, but sometimes it may take longer.

  Call us

  0300 303 0903 (opt 1)

  Visit us in person

  62 Summer Street, Aberdeen, AB10 1SD

  Who it’s for

  People referred by Social Work Integrated Alcohol Services (IAS) Team affected by alcohol and substance related harm

  ---

  How it helps

  Residential and Respite supported living

  • Trusted support based on respect, acceptance and personal value
  • Improve vulnerable people’s situation encouraging voluntary engagement.
  • Key workers who support, monitor and review individual action plans
  • Enabling physical and mental health recovery
  • Building independence and community connection
  • Respite breaks to relieve pressures and stress and continue recovery.
  • One to one and group activities to reduce isolation
  • Alcohol and risk management planning