Housing and homelessness

Helping people to secure and maintain safe, stable & functional housing and ensuring if homelessness does occur it is rare, brief, and unrepeated

If you are experiencing homelessness including sofa surfing, temporary accommodation, are in an unsafe/unsuitable environment or are worried about keeping your home due to financial, health or wellbeing challenges, we can help.

How can we help you?

Service options available:

  • Housing & Homelessness

    Offers support to find and secure safe, stable accommodation

    More details and how to access this service
    Access this service

    There are multiple ways to access this service, no appointment is required. Please select one of the options below or fill out a few details and we will contact you. We accept referrals from other agencies, please visit our referrals page for more details.

    Fill out the form

    Enter your details below. We will contact you within one working day, but sometimes it may take longer.

    Access this service
    Visit us in person

    62 Summer Street, Aberdeen, AB10 1SD

    Who it’s for

    Anyone at risk of or experiencing homelessness or housing instability (including those who have no recourse to public funds)

    Over 18 years of age

    No referral required


    How it helps

    Housing and Homelessness:

    • Advice on homelessness issues, housing and benefits
    • Assistance in securing long-term housing that suits your needs
    • Guidance on budgeting and debt management support
    • Access to furniture, bedding and household essentials
    • Support for underlying issues causing hardship
    • Access to food, clothing and toiletries
    • Access to phones, digital support and the internet
    • Assistance with appeals
    • Support with correspondence, bill management, and developing life skills to maintain your home
    • Opportunities to integrate into the community, reducing isolation and building social connection
    • Guidance on applications and employability opportunities
    • Referrals to internal and external agencies
    • Advocacy and support in the community
    • Social inclusion activities

    Individuals are not required to be housing-ready before moving into their home: rather, secure housing is a stable platform from which to addres other issues

  • Housing & Homelessness

    Offers practical support and referrals to maintain housing

    More details and how to access this service
    Access this service

    There are multiple ways to access this service, no appointment is required. Please select one of the options below or fill out a few details and we will contact you. We accept referrals from other agencies, please visit our referrals page for more details.

    Fill out the form

    Enter your details below. We will contact you within one working day, but sometimes it may take longer.

    Access this service
    Visit us in person

    62 Summer Street, Aberdeen, AB10 1SD

    Who it’s for

    Anyone facing crisis or instability (including those who have no recourse to public funds)

    Over 18 years of age

    No referral required


    How it helps

    Housing and Homelessness:

    • Advice on homelessness issues, housing and benefits
    • Assistance in securing long-term housing that suits your needs
    • Guidance on budgeting and debt management support
    • Access to furniture, bedding and household essentials
    • Support for underlying issues causing hardship
    • Access to food, clothing and toiletries
    • Access to phones, digital support and the internet
    • Assistance with appeals
    • Support with correspondence, bill management, and developing life skills to maintain your home
    • Opportunities to integrate into the community, reducing isolation and building social connection
    • Guidance on applications and employability opportunities
    • Referrals to internal and external agencies
    • Advocacy and support in the community
    • Social inclusion activities

    Individuals are not required to be housing-ready before moving into their home: rather, secure housing is a stable platform from which to address other issues

  • Housing & Homelessness

    Provides advice and support to manage tenancy obligations and avoid eviction

    More details and how to access this service
    Access this service

    There are multiple ways to access this service, no appointment is required. Please select one of the options below or fill out a few details and we will contact you. We accept referrals from other agencies, please visit our referrals page for more details.

    Fill out the form

    Enter your details below. We will contact you within one working day, but sometimes it may take longer.

    Access this service
    Visit us in person

    62 Summer Street, Aberdeen, AB10 1SD

    Who it’s for

    Tenants needing support (including those who have no recourse to public funds)

    Over 18 years of age

    No referral required


    How it helps

    Housing and Homelessness:

    • Advice on homelessness issues, housing and benefits
    • Assistance in securing long-term housing that suits your needs
    • Guidance on budgeting and debt management support
    • Access to furniture, bedding and household essentials
    • Support for underlying issues causing hardship
    • Access to food, clothing and toiletries
    • Access to phones, digital support and the internet
    • Assistance with appeals
    • Support with correspondence, bill management, and developing life skills to maintain your home
    • Opportunities to integrate into the community, reducing isolation and building social connection
    • Guidance on applications and employability opportunities
    • Referrals to internal and external agencies
    • Advocacy and support in the community
    • Social inclusion activities

    Individuals are not required to be housing-ready before moving into their home: rather, secure housing is a stable platform from which to address other issues

  • Digital & Financial Support

    Offers help understanding, applying for, and managing benefits

    More details and how to access this service
    Access this service

    There are multiple ways to access this service, no appointment is required. Please select one of the options below or fill out a few details and we will contact you. We accept referrals from other agencies, please visit our referrals page for more details.

    Fill out the form

    Enter your details below. We will contact you within one working day, but sometimes it may take longer.

    Access this service
    Visit us in person

    62 Summer Street, Aberdeen, AB10 1SD

    Who it’s for

    People needing help with benefits or financial support forms (including those who have no recourse to public funds)

    Over 18 years of age

    No referral required


    How it helps

    Digital and Financial

    • Access to digital devices and assistance to improve confidence with basic IT skills
    • Support for navigation and access of essential services such as Universal Credit, energy and data providers, banking, searching for jobs, voting, or connecting with community resources
    • Online safety and security
    • Mentor and enable people to manage household budgeting and income maximisation
    • Empower people to access further learning, training and employment opportunities

    Support can be provided by a variety of methods including:

    • 1 to 1 appointment
    • Digital drop in
    • Small group sessions
  • Digital & Financial Support

    Helps people manage income, reduce debt, and plan spending

    More details and how to access this service
    Access this service

    There are multiple ways to access this service, no appointment is required. Please select one of the options below or fill out a few details and we will contact you. We accept referrals from other agencies, please visit our referrals page for more details.

    Fill out the form

    Enter your details below. We will contact you within one working day, but sometimes it may take longer.

    Access this service
    Visit us in person

    62 Summer Street, Aberdeen, AB10 1SD

    Who it’s for

    Anyone struggling with finances (including those who have no recourse to public funds)

    Over 18 years of age

    No referral required


    How it helps

    Digital and Financial

    • Access to digital devices and assistance to improve confidence with basic IT skills
    • Support for navigation and access of essential services such as Universal Credit, energy and data providers, banking, searching for jobs, voting, or connecting with community resources
    • Online safety and security
    • Mentor and enable people to manage household budgeting and income maximisation
    • Empower people to access further learning, training and employment opportunities

    Support can be provided by a variety of methods including:

    • 1 to 1 appointment
    • Digital drop in
    • Small group sessions
  • Support & Emergency Essentials

    Offers social support, referrals, and community engagement opportunities

    More details and how to access this service
    Access this service

    There are multiple ways to access this service, no appointment is required. Please select one of the options below or fill out a few details and we will contact you. We accept referrals from other agencies, please visit our referrals page for more details.

    Fill out the form

    Enter your details below. We will contact you within one working day, but sometimes it may take longer.

    Access this service
    Visit us in person

    62 Summer Street, Aberdeen, AB10 1SD

    Who it’s for

    People experiencing isolation or exclusion (including those who have no recourse to public funds)

    Over 18 years of age

    No referral required


    How it helps

    Support & Emergency Essentials:

    • Someone to speak to
    • Basic needs: food, fuel, clothing, toiletries & housing
    • Support with loss of financial entitlements
    • Safe space for those fleeing violence & abuse
    • Phone & computer access
    • Shower & laundry facilities (by appointment)
    • SIM & mobile data support
    • Household items
    • Accessing health support
    • Referrals to other agencies

    Support can be provided by a variety of methods including:

    • 1 to 1 appointments
    • Drop in
    • Referral to additional services and inclusion groups
  • Support & Emergency Essentials

    Provides signposting and support to access appropriate services

    More details and how to access this service
    Access this service

    There are multiple ways to access this service, no appointment is required. Please select one of the options below or fill out a few details and we will contact you. We accept referrals from other agencies, please visit our referrals page for more details.

    Fill out the form

    Enter your details below. We will contact you within one working day, but sometimes it may take longer.

    Access this service
    Visit us in person

    62 Summer Street, Aberdeen, AB10 1SD

    Who it’s for

    People with unmet health or wellbeing needs (including those who have no recourse to public funds)

    Over 18 years of age

    No referral required


    How it helps

    Support & Emergency Essentials:

    • Someone to speak to
    • Basic needs: food, fuel, clothing, toiletries & housing
    • Support with loss of financial entitlements
    • Safe space for those fleeing violence & abuse
    • Phone & computer access
    • Shower & laundry facilities (by appointment)
    • SIM & mobile data support
    • Household items
    • Accessing health support
    • Referrals to other agencies

    Support can be provided by a variety of methods including:

    • 1 to 1 appointments
    • Drop in
    • Referral to additional services and inclusion groups
  • Support & Emergency Essentials

    Provides bedding, kitchenware, hygiene items, and more

    More details and how to access this service
    Access this service

    There are multiple ways to access this service, no appointment is required. Please select one of the options below or fill out a few details and we will contact you. We accept referrals from other agencies, please visit our referrals page for more details.

    Fill out the form

    Enter your details below. We will contact you within one working day, but sometimes it may take longer.

    Access this service
    Visit us in person

    62 Summer Street, Aberdeen, AB10 1SD

    Who it’s for

    People in financial hardship or crisis (including those who have no recourse to public funds)

    Over 18 years of age

    No referral required


    How it helps

    Support & Emergency Essentials:

    • Someone to speak to
    • Basic needs: food, fuel, clothing, toiletries & housing
    • Support with loss of financial entitlements
    • Safe space for those fleeing violence & abuse
    • Phone & computer access
    • Shower & laundry facilities (by appointment)
    • SIM & mobile data support
    • Household items
    • Accessing health support
    • Referrals to other agencies

    Support can be provided by a variety of methods including:

    • 1 to 1 appointments
    • Drop in
    • Referral to additional services and inclusion groups

Housing and homelessness

We offer practical and emotional support on:

  • Advice on homelessness issues, housing and benefits
  • Debt management guidance and support
  • Access to food, clothing and toiletries
  • Access to phones, digital support and the internet
  • Access to furniture, bedding and household essentials
  • Support for underlying issues causing hardship
  • Assistance with appeals
  • Guidance on job applications and employability opportunities
  • Referrals to internal and external agencies
  • Advocacy and support in the community
  • Social inclusion activities

Need support?

Call us

0300 303 0903

Chat with us

Via our 24/7 Live Chat

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